Cloud service opens after service new business mode
With the advent of the Internet and big data era, the integration of stone machines, computer technology and network technology has become the focus of competition among stone processing enterprises.The application of big data, cloud computing and the Internet of things will promote the transformation of the production, management and marketing modes of traditional industries with new technologies, new business forms and new models.
The "cloud service monitoring platform" independently developed by keda is the product of the trend of big data. The purpose is to create greater benefits for stone processing enterprises through the after-sales service provided by this platform.
At present, after - sales service of stone machinery mainly to the service personnel of various machinery manufacturers.After the machine problems, the production operation personnel feedback problems, telephone communication service personnel, is still unresolved after telephone communication (usually 1 ~ 2 hours) telephone communication, service personnel to the scene (relatively concentrated stone processing base, machinery manufacturers, may be in the local office;If the place is more scattered, because the processing plant is usually far away from the city, it usually takes 1-2 days to get to the site in China.Foreign service hours are even more unpredictable.After service personnel rushed to the scene, could be found that the problem is very simple, just live production operator's problem of the feedback with the situation of the service personnel to understand there is a big differences, resulting in failure of a very simple, will stop 2 ~ 3 days, cause great losses to the customer, also a waste of resources.How to respond quickly and improve service quality is very important.
Cloud service monitoring platform, the marble row of sawing machine, stone, granite beaded wire saw continuous mill, three-dimensional fill glue line, artificial stone production line and other production equipment control system with remote monitoring equipment is linked together, and then through the simple network configuration, make the automatic remote monitoring equipment connected to keda headquarters of the cloud server.As a result, engineers can access the cloud service processing platform, a clear understanding to the operation condition of field production equipment, possible point of failure, make after-sales service more convenient, problems more accurate feedback, and for the production of remote data acquisition, processing and analysis, for product improvement, management decision-making, industrial upgrading and provide basic data.
The implementation of this platform helps to provide better service for customers, greatly shortens the downtime of customers and minimizes the loss of customers.